Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you use cipdassessments.com (the “Service”). By using the Service, you agree to the practices described here.

Information we collect

• Contact details — name, email, and optionally phone number, supplied via forms or your account.
• Order details — level, unit, pages, urgency, and notes necessary to process your request.
• Attachments — files you upload for your order (e.g., briefs, marking criteria). We store metadata such as filename, content type, and size.
• Technical data — IP address and basic device data for security (rate limiting, abuse prevention) and reliability.
• Cookies — small text files for essential functionality (session, currency preference), analytics, and fraud prevention. See our Cookies Policy.

How we use your information

• Provide, operate, and improve the Service and user experience.
• Process orders, manage uploads, and communicate about your request.
• Detect, prevent, and mitigate fraud or abuse (including rate limiting).
• Comply with legal obligations and enforce our terms.

Legal bases

We process personal data where necessary to perform a contract (providing the Service and fulfilling your order), with your consent (e.g., certain cookies/communications), and for our legitimate interests (security, reliability, product improvement), balanced against your rights.

Sharing

We may share information with trusted sub-processors strictly to deliver the Service (e.g., file storage, email delivery, payments, error monitoring). These providers are bound by contracts and only process data on our instructions.

Retention

We retain order and account information for as long as needed to provide the Service and meet legal/operational requirements. You can request deletion, subject to certain exceptions (e.g., security logs, legal obligations).

Security

We use administrative, technical, and organisational measures to protect personal data, including TLS in transit, access controls, and least-privilege practices. No method is 100% secure; we continuously improve our safeguards.

Cookies

We use essential cookies for authentication, order flow, and preferences (e.g., currency). Non-essential cookies (analytics/marketing) are used only with consent where required. You can manage preferences in your browser and via any cookie banner controls we provide. Learn more in our Cookies Policy.

Uploads

Files you upload are stored privately by default. We do not publish your files. Only authorised staff can access them to fulfil your order.

Your rights

• Access, correction, deletion, and portability of your data.
• Restriction or objection to processing in certain circumstances.
• Withdrawal of consent where processing relies on consent.

Children

The Service is not directed to children under 16 and we do not knowingly collect their data.

Contact

For privacy queries or to exercise your rights, email privacy@cipdassessments.com.

Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated via the Service. The “Last updated” date above reflects the latest revision.