Frequently asked questions
Quick answers about scope (CIPD-only), process, timelines, confidentiality, referencing, and requesting a quote.
How do you handle confidentiality and data security?Confidentiality & Security
We treat academic work and personal information as sensitive and design the platform with privacy-by-default principles. Security practices typically include: - **Secure transport (TLS)** for data in transit - **Access controls** and least-privilege permissions - **Controlled retention** (keep only what is needed for service delivery and support) - **Secure messaging** within the platform rather than email attachments where possible If you have specific requirements (e.g., stricter retention expectations), you can flag them at order time.
Still have a question?
If your query is brief-specific, share your level (3/5/7), unit code, and deadline for the fastest guidance.